Delete your Orcus account

As required by Google Play data safety, this page explains your account deletion options.

Option 1 — Delete in the app (fastest)

1. Open the Orcus app on your phone
2. Tap your profile / settings icon
3. Choose Account → Delete my account
4. Confirm with your phone OTP
5. Your account is deleted immediately

Option 2 — Request by email

Email [email protected] from the address associated with your account, with the subject "Delete my Orcus account". Include:

• Your registered phone number
• The name you used at signup

We'll verify your identity and process the deletion within 7 business days.

What gets deleted immediately

• Your name, phone number, email, profile photo
• Your saved addresses and locations
• Your in-app chat history
• Your push notification tokens
• Your saved payment methods (if any)
• For providers: your business page, work-sample photos, identity documents

What we keep, and for how long

Some data is retained for legal, financial, or anti-fraud reasons:

• Transaction records (orders, amounts, dates) — 8 years, per Indian tax law
• Aggregate analytics with no personal identifiers — indefinitely
• Identity verification records for providers — 5 years after account deletion, per Indian financial regulations
• Banned-user signals (if your account was suspended for abuse) — 7 years, to prevent re-registration

This retained data is access-restricted to compliance staff only and is never used for marketing or third-party sharing.

If you change your mind

Account deletion is final — we can't restore deleted accounts. If you simply want to stop receiving notifications, you can:

• Toggle yourself offline (providers) in the app
• Mute notifications in your phone settings
• Unsubscribe from marketing emails via the link in any email

Questions?

Email [email protected] — we respond within one business day.