OrcusSupport
Quick fixes
- Didn't receive OTP? Check your network signal and try again. If still not arriving after 60 seconds, tap "Resend".
- App not finding any providers? Try widening the search radius (default 5 km — tap "Widen" for 25 km) or check that your location is set correctly.
- Provider didn't show up? Open in-app chat first. If still no response after 30 minutes, cancel the booking and we'll re-match.
- Payment didn't go through? Cash and direct UPI happen between you and the provider — Orcus doesn't process those. Online payment failures usually resolve within 10 minutes; check your bank app, then email us.
Common topics
- How matching works
- Payment options and fees
- Provider verification
- Cancellation & refund policy
- Safety policy
- Grievance Officer & escalation
- Service Provider Agreement
- Delete my account
- Privacy policy
Contact us
- General help: [email protected]
- Support tickets: [email protected]
- Privacy questions: [email protected]
- Service providers / partnerships: [email protected]
- Press / business: [email protected]
- WhatsApp business: +91 79819 23694
Response times
We aim to acknowledge every email within 24 hours and resolve most issues within 3 business days. Urgent safety or payment issues are prioritised within hours.
Refunds and disputes
If a job didn't happen, the provider didn't show up, or the work was clearly not as described, open Profile → Raise a complaint or dispute in the app to get a ticket number, or email [email protected] with the order ID. See the full Cancellation & Refund Policy. Eligible online refunds are issued within 5–7 business days of investigation.
Grievance Officer
Unresolved issue? Escalate to our Grievance Officer at [email protected], quoting your ticket number. We acknowledge within 48 hours and resolve within 15 days, per the IT Rules 2021.