OrcusSafety Policy
How the platform keeps you safe
- Verified providers. Every Orcus-verified worker has submitted a selfie and Aadhaar, reviewed by our team before activation. Look for the verified badge.
- Your number stays private. A customer's phone number is not shared with a provider until the booking is confirmed. All early coordination happens in in-app chat.
- Completion PIN. A job is only marked complete when the customer shares a PIN with the provider on-site (within a short distance of the job location), so completions can't be faked remotely.
- Before/after photos. Providers attach photo proof, so the work done is on record if there's ever a dispute.
- Encrypted personal data. Phone numbers, names, addresses, and KYC are encrypted at rest. See the Privacy Policy.
What we expect from everyone
- Treat each other with respect — no harassment, threats, abuse, or discrimination of any kind.
- No request or service that is illegal or unsafe.
- Keep transactions on the platform so safety features (PIN, photos, recourse) protect you.
- Providers: bring the right equipment and follow safe working practices for your trade.
Customer safety tips
- Check the provider's verified badge, rating, and work samples before confirming.
- Keep chat and payment in the app where possible.
- For at-home jobs, have someone with you if you can, and agree the price before work begins.
Provider safety
- Scoped leads show the job, location, and urgency up front — accept only what you can safely do.
- If a situation feels unsafe, you may decline or leave; report it to us afterwards.
Reporting a safety issue
If you ever feel in danger, contact local emergency services on 112 first. Then report it to us: open Profile → Raise a complaint or dispute and choose the Safety category for a tracked ticket, or email [email protected]. Safety reports are prioritised — usually within hours — and can be escalated to the Grievance Officer. We may suspend any account while a safety report is investigated.