OrcusService Provider Agreement
1. Relationship
You are an independent service provider, not an employee, agent, or partner of Orcus. Orcus is a technology platform that introduces you to customers. You decide which leads to accept, what to charge (within fair-price guidance), how to perform the work, and your own working hours. Nothing in this agreement creates an employment, agency, or joint-venture relationship.
2. Leads and the daily-charge model
- Orcus sends you scoped leads one at a time. You may accept, decline, or quote on each.
- Your first few leads in each new service category are free.
- After that, Orcus charges a small fixed fee per completed lead, or an optional daily pass for unlimited leads that day.
- Orcus does not take any percentage or commission of the job value. The price you agree with the customer is yours.
- Lead charges are tracked in your in-app dues ledger. We never charge for declined leads or jobs that don't happen.
- Current fee amounts and the free-lead quota are shown in the app and may change with prior notice in-app.
3. Payment and dues
Customers pay you directly (cash, direct UPI) or online via a licensed payment partner. For online payments, Orcus deducts your outstanding lead charges and settles the rest to your registered UPI/bank, normally within 24 hours of the customer confirming completion. If your unpaid dues exceed a published threshold, new lead delivery may pause until you clear them. You must not attempt to take a matched job off-platform to avoid lead charges.
4. Identity verification & eligibility
You must submit a selfie and Aadhaar (and any work samples) for verification before going live, and you must be legally eligible to provide the service, including holding any licences or qualifications your trade requires under Indian law. Orcus may suspend or reject accounts that fail verification or supply false information.
5. Your responsibilities
- Provide accurate business, skill, rate, and identity information and keep it current.
- Carry out accepted jobs yourself, to a reasonable professional standard, with the materials and conduct the job requires.
- Follow the Safety Policy on every job.
- Use the completion PIN and before/after photos so jobs are verifiable.
- Treat customers and their property and homes with respect; no harassment, abuse, or discrimination.
- 48-hour service guarantee: if the customer reports a problem with your completed work within 48 hours of completion, you must return and fix the reported issue free of charge (one free revisit per order). The guarantee covers the work you did, not new or unrelated jobs. Unresolved guarantee claims are treated as disputes, count against your quality record, and may lead to suspension.
6. Taxes
You are responsible for your own taxes, including income tax and GST registration/filing where applicable to your turnover. Orcus will issue the documentation required for the lead charges it collects from you. (Tax treatment of platform fees and any applicable TCS is being confirmed with our chartered accountant — see the published fee terms in-app for the current position.)
7. Ratings and quality
Customers rate completed jobs. Persistent low ratings, verified safety complaints, no-shows, or repeated disputes may lead to reduced lead priority, temporary suspension, or removal from the platform.
8. Suspension and termination
You may stop using Orcus at any time and may delete your account from the app (your KYC and personal data are removed per our deletion policy; financial records are retained only as long as Indian law requires). Orcus may suspend or terminate your account for breach of this agreement, fraud, safety violations, or unpaid dues, with notice appropriate to the severity.
9. Disputes and grievances
Job disputes are handled through in-app support — open Profile → Raise a complaint or dispute for a tracked ticket number, or escalate to the Grievance Officer.
10. Changes
We may update this agreement and will notify providers in-app or by email. Continued use after a change means you accept the updated terms.