Grievance Officer

As required under the Consumer Protection (E-Commerce) Rules 2020, the Information Technology Rules 2021, and the Digital Personal Data Protection Act 2023.

How to raise a grievance

The fastest way is in the app: open Profile → Raise a complaint or dispute. You'll get a ticket number (for example GIT-000123) to track and quote. Most issues are resolved by the support team within 3 business days.

If your issue is unresolved, or you want to escalate, contact the Grievance Officer directly using the details below and quote your ticket number.

Grievance Officer details

Data-protection requests (DPDP Act)

For requests about your personal data — access, correction, or erasure (account deletion) — you can use the in-app Delete my account flow, or write to our Data Protection contact at [email protected]. The Grievance Officer above also handles data-protection grievances.

Our timelines

• Acknowledgement — within 48 hours of receiving your grievance.
• Resolution — within 15 days, as required by the IT Rules 2021 (urgent safety and payment issues are prioritised within hours).
• Data-protection requests — actioned within the period prescribed under the DPDP Act.

What to include

• Your registered phone number and the name used at signup
• Your ticket number, if you already raised one in the app
• The order ID, if the issue is about a specific job
• A clear description of the problem and what outcome you're seeking